Terms & Conditions

These Parent Terms & Conditions ("Agreement") outline the expectations, responsibilities, and policies governing the relationship between Every One Venture Company Limited, trading as Kids Compass ("the Platform") and the Parent/Guardian ("Parent").

By creating an account, enrolling a child in an Activity, or selecting "Accept" within the App, the Parent confirms that they have read, understood, and agree to these Terms.

If you do not agree with these Terms, you should not proceed with registration or program enrollment.

Enrollment in Activities through the Platform is confirmed only after:

• Submission of a completed registration form within the App

• Acceptance of this Parent Terms & Conditions Agreement

• Payment for the booking using Kids Compass credits (see Section 3)

The Platform reserves the right to deny or cancel enrollment if required documentation or payments are not received.

To create an account on Kids Compass, you must be at least 18 years of age and legally capable of entering into a binding agreement under Thai law. By registering, you confirm that you meet these requirements.

Kids Compass sells children's classes, camps, workshops, lessons, and other activities (each an "Activity", together "Activities") that are delivered by independent third-party providers ("Providers"). In these Terms, everything that applies to an Activity applies to every type of Activity, whether it runs for a single session or over several days. When you book, you are buying Activities from Kids Compass. Kids Compass buys each Activity from the Provider and resells it to you, and the Provider delivers the Activity as Kids Compass's supplier.

The Platform:

• Does not operate or control the Activities delivered by Providers

• Does not supervise or manage instructors or facilities

• Does not guarantee the quality, safety, or suitability of any Activity, except where required by law

All Activities are organized and delivered by independent Providers.

By enrolling in an Activity through the Platform, Parents acknowledge that the Activity is delivered by the Provider, and any participation is undertaken at the Parent's discretion.

Parents agree to pay all fees for the Activities their child enrolls in through the Platform. Bookings are paid with Kids Compass credits (1 credit = 1 THB), as described in Section 3.6.

All prices displayed on Kids Compass include 7% Value Added Tax (VAT) as required by Thai law. The price shown is the total amount payable.

Credits are purchased ("topped up") in the App through our payment processor, Stripe, by card or PromptPay. Card details are entered directly with Stripe and are not stored by Kids Compass. A minimum top-up amount may apply.

Each top-up carries a payment processing fee, which depends on the payment method and is shown before you pay. The fee is charged by the payment processor, is added on top of the credits purchased, and is not converted into credits.

Payment processing fees on top-ups are non-refundable.

If a top-up payment fails, is returned, or is charged back, the matching credits will be removed from the Parent's credit balance.

Any returned or failed payment may result in the cancellation of the associated booking and a temporary restriction of account access until resolved.

Kids Compass operates the following platform-wide cancellation policy.

Parent-Initiated Cancellations: Parents may cancel a booking if the cancellation is made at least 24 hours before the scheduled Activity start time. All credits used to book the Activity will be returned to the Parent's credit balance. Refunded credits can be used to book any Activity.

Where an Activity runs over several days (for example, a camp), it is booked and cancelled as a whole, and the 24-hour cut-off applies to the start of the first day.

Cancellations within 24 hours of the Activity start time are not possible and are not eligible for any refunded credits. Parents whose child is unwell are encouraged to contact the Provider directly, as some Providers may offer goodwill exceptions (such as a make-up session) at their discretion.

Provider-Initiated Cancellations: If a Provider cancels a confirmed booking, the Parent will always receive a full refund of all credits paid to their credit balance, plus bonus credits equal to 5% of the booking price, regardless of when the cancellation occurs.

Kids Compass monitors Provider cancellation rates, and repeated cancellations may result in reduced platform visibility or suspension.

Bookings on Kids Compass are paid with credits ("Credits"). 1 Credit = 1 THB. The following terms apply to all Credits:

• Credits are non-transferable between accounts and have no cash value.

• Credits do not expire. This applies to all Credits, whether purchased, refunded after a cancellation, or given as bonus or promotional Credits.

• Unused Credits are non-refundable unless Kids Compass is required to refund by Thai law.

• If a Parent deletes their account, all remaining Credits are cancelled and cannot be recovered or refunded.

• Kids Compass reserves the right to modify, suspend, or discontinue Credits with reasonable notice.

• Promotional Credits issued free of charge may carry additional conditions, which will be shown when they are issued.

Parents agree to ensure that their child:

• Attends Activities on time and prepared

• Participates respectfully in all Activities

• Follows the instructions of the Provider and instructors

Absences should be communicated directly to the Provider where possible.

The Platform is not responsible for providing make-up sessions unless specifically stated by the Provider.

Children enrolled in Activities are expected to behave respectfully toward:

• Instructors and staff

• Other participants

• Facilities and equipment

Unacceptable behavior may include:

• Disruptive conduct

• Bullying or harassment

• Physical aggression

• Damage to property

Providers reserve the right to suspend or remove a participant whose behavior is deemed unsafe or inappropriate.

Parents agree to:

• Provide accurate medical and emergency contact information

• Inform the Provider of any allergies, medical conditions, or special needs

• Ensure that their child does not attend Activities while ill or contagious

In the event of a medical emergency, the Provider may seek appropriate medical assistance if a parent cannot be reached immediately.

Participation in educational, recreational, or athletic activities involves inherent risks.

By enrolling their child in Activities through the Platform, Parents acknowledge and agree that:

• Participation is voluntary

• They assume responsibility for risks associated with the Activities

• The Platform is not liable for injuries, accidents, or damages that occur during Activities delivered by independent Providers, except where required by law

Parents also accept responsibility for any damage caused by their child to property or equipment used during an Activity.

Each Provider may have their own policies relating to:

• Safety procedures

• Supervision standards

• Cancellation policies

• Refund policies

• Participation requirements

By enrolling in an Activity through the Platform, Parents agree to comply with the applicable Provider policies. Where a Provider's individual policy conflicts with the Kids Compass platform-wide cancellation policy set out in Section 3.5, the platform-wide policy governs.

Providers or the Platform may take photographs or videos during Activities for purposes such as:

• Educational documentation

• Program promotion

• Website, app, or social media content

No personal identifying information will be shared without consent.

Parents may opt out of media use by contacting the Provider or the Platform.

The Platform respects the privacy of families and will:

• Collect only necessary personal information

• Use information solely for platform administration and communication

• Protect personal data in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and all other applicable privacy laws, as detailed in the Platform's Privacy Policy

The Platform may enable communication between Parents and Providers for purposes such as:

• Activity inquiries

• Scheduling coordination

• Activity updates

Parents agree to use all communication channels respectfully and appropriately.

The Platform reserves the right to monitor or restrict communications where necessary to maintain platform safety.

The Platform reserves the right to:

• Modify platform features or services

• Adjust policies

• Update information regarding Activities

Where possible, Parents will be notified of significant changes through the App or registered contact details.

Access to the Platform or participation in Activities may be suspended or terminated if:

• Fees remain unpaid

• These Terms are violated

• Conduct poses a safety concern for others

Parents may also withdraw their child from Activities through the App, subject to the applicable cancellation policies.

While the Platform strives to provide reliable access, uninterrupted availability cannot be guaranteed.

The Platform may occasionally be unavailable due to:

• System maintenance

• Technical issues

• Updates or improvements

The Platform is not responsible for losses resulting from temporary service interruptions.

If you have a complaint or dispute relating to a booking, payment, or the conduct of a Provider, please contact Kids Compass support in the first instance. Kids Compass will endeavour to resolve the matter within 15 business days.

For disputes that cannot be resolved informally, the parties agree to first attempt mediation in Bangkok, Thailand, before commencing formal legal proceedings. Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.

This Agreement shall be governed by and interpreted in accordance with the laws of the Kingdom of Thailand.

Any disputes arising out of or relating to these Terms, the use of the Platform, or participation in Activities booked through the Platform shall be subject to the exclusive jurisdiction of the courts of Thailand, unless otherwise required by applicable law.

By selecting "Accept", "Agree", or continuing with registration in the App, the Parent confirms that they:

• Have read and understood this Agreement

• Agree to abide by these Terms

• Accept responsibility for their child's participation in Activities booked through the Platform